COMPREHENSIVE MANAGED SERVICES

Mrozek-Walburg & Associates Clinical Service Desk can handle all major hospital clinical and business information systems. Mrozek-Walburg & Associates can be integrated as a complete support solution or a complement to your existing IT Help Desk and Level 2 support teams. We will work with you to rearchitect all of your applications and infrastructure support processes resulting in greater uniformity across the IT environment. 

Support functions include:

• Workflow optimization
• User configuration
• Personalization for specific purposes
• 24x7x365 level one support
• High-priority issues escalation management
• Help Desk Cost Assessment

Maximize your application support team with the help of our Clinical Service Desk solution.

We launched our healthcare Managed Services in 2012. Operating as an extension of your IT department with certified and highly skilled associates Mrozek-Walburg & Associates has continuously delivered expert support for Epic, Cerner, Meditech, AllScripts and other EHRs, as well as multiple third-party applications.

Daily application management support can take away valuable time from of highly skilled IT team members, leaving little time for your team to focus on optimization and the growth of strategic IT initiatives. This burden often leads to expensive IT employee turnover and burnout.

Mrozek-Walburg & Associates assists with EHR provider database maintenance through a team of specialized subject matter experts that ensure providers have the correct level of system access when they need it.

We are here to ensure that your company has the high-quality provider information needed for a range of business uses including credentialing, directories and sanctions monitoring. Developed in collaboration with health plans and providers, the Provider Database Maintenance solutions improve data accuracy, reduce administrative burden and costs, streamline businesses processes, and mitigate compliance risk.

Mrozek-Walburg & Associates has long proven themselves to be flexible with new support demands and with finding the right solution, from testing web meeting technologies like Zoom, to helping download apps onto a computer or smartphone. 

• Make health care easier to get      for people who live in communities that are remote or in the country.
• Keep you and others safe if you      have an infectious disease such as COVID-19.
• Offer access to medical      specialists.
• Offer advice for      self-management of health care.

Many people found telehealth helpful during the COVID-19 pandemic and still use it. Telehealth is being used more often.

Mrozek-Walburg & Associates offers the healthcare consulting expertise, IT staffing services, and high-capacity technology necessary to support vaccine administration.

We can rapidly deploy highly efficient managed teams with 24 hour 7 days a week turnkey patient facing support.

• MyChart account activations
• MyChart password resets
• MyChart vaccine appointment scheduling
• MyChart proxy requests
• MyChart other related questions
• Direct patient scheduling through Cadence
• Advanced customized IVR capabilities including an intelligent      “bot” solution to reduce call volumes.
• Ongoing, real-time updates on key metrics reporting on effectiveness.
• Initial and ongoing agent education by our specialized      Continuous Improvement and Training Teams
• Ability to assist Spa.